Refund policy

Thank you for shopping with Osu Supps! We want you to be completely satisfied with your purchase of vitamins and supplements. Please read our return and refund policy carefully to ensure a smooth and hassle-free experience.

Returns Accepted for 90 Days

We offer a generous 90-day return policy from the date of your purchase. If you are not entirely satisfied with your vitamins and supplements, you may return them within this period for a refund or exchange.

Free Return Shipping

To make your return process as convenient as possible, we offer free return shipping for eligible items within the continental United States. Simply contact our customer support team to initiate the return process and receive a prepaid shipping label. We're here to assist you every step of the way.

10% Restocking Fee

Please note that a 10% restocking fee will be applied to all returns. This fee helps cover the cost of processing and restocking returned items. The restocking fee will be deducted from your refund.

No Final Sale Items

We do not accept returns for final sale items. Final sale items are clearly marked as such on our website and are ineligible for return or exchange. Please review your order carefully before completing the purchase.

Return Process

  1. Contact Us: To initiate a return, please contact our customer support team via email at info@osusupps.com. Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RA#) and instructions for returning your item(s).

  3. Packaging: Please ensure that the item(s) are securely packaged in their original packaging or a suitable alternative to prevent damage during transit.

  4. Attach Label: Affix the provided prepaid shipping label to the package, ensuring it covers any existing labels or barcodes.

  5. Drop Off: Drop off the package at your nearest authorized shipping location.

Refund Process

Upon receiving and inspecting your returned item(s), we will process your refund within 5 to 7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

If you have any questions or need further assistance with your return or refund, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing Osu Supps for your vitamins and supplements needs. We appreciate your business and look forward to serving you again in the future.